If you need to return an item, simply login to your account, view the order using the ‘Completed’ link under ‘My Account’, and click ‘Return Item(s)’. We will notify you via e-mail of your refund once we have received and processed the returned item.
The return period is 30 days from the date of delivery for items that are new, unused in original packaging. We will extend the return period by 30 days for purchases made between November 1 and December 31.
Your refund will be the total cost of the item, minus the cost of shipping. If the part shows signs of being installed or used you will not receive a refund
Who pays for the return shipping:
Buyer pays if:
Buy Right Appliance Parts pays if:
It takes 3 to 5 business days for the refund to be processed from the date the item is delivered to our returns department. Once your refund is processed by our returns department, it can take up to 10 business days for the refund to be processed by your bank. If you have not received your refund within this time frame, please email buyrightapplianceparts@gmail.com and a customer service representative will assist you.
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We are committed to providing quality products and exceptional service. However, please note that if a package has been drop-shipped to Amazon for FBA (Fulfillment by Amazon) and subsequently relabeled with an ASIN sticker, we regret to inform you that we cannot accept returns under any circumstances. Tampering with the package, including the removal or alteration of any labels, voids any possibility of return.
- This also goes for other marketplaces like Walmart, eBay, etc.
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Return Policy for Special Order Items:
Special orders are defined as purchases made for items not typically stocked in our regular inventory. Due to the unique nature of these orders:
This policy is designed to ensure clarity and fairness for our customers while allowing us to manage our inventory effectively. If you have any questions regarding our return policy for special orders, please feel free to contact us for further assistance.
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Warranty:
Most of our parts are covered under either a 90 day or 1 year warranty. If outside of the regular return window, parts covered under warranty can be returned to us for a replacement but not a refund.
Defective or damaged parts can be returned to us for a replacement or a refund up to 30 days from date of purchase. Under warranty, we will cover the cost of the new item as well as return shipping.
After 30 days, we have 2 warranty options available for a replacement:
Please contact our customer service department for specific questions about our warranty options.
Same day shipping before 3pm EST
